crickex logging's Privacy Policy

1. Introduction and Applicability

This privacy policy applies to all users of the crickex logging platform. When you visit our website, create an account, make a deposit, participate in betting or casino games, or contact our customer support team — you fall under this policy.

By reading this document, you will understand what information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. The general terms of use are described in detail on the crickex logging Terms and Conditions page, which complements this privacy policy.

By using this site, you are considered to have given your consent to the collection and processing of information as described in this policy. If you disagree with any part of this policy, please refrain from using our services.

2. Information We Collect

crickex logging collects different types of information in different situations. This information can broadly be divided into two categories: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

The information you provide when registering an account or using our services includes:

• Full name, date of birth, and nationality
• Email address and mobile number
• User password (stored in encrypted form)
• National ID or passport details for identity verification
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers
• Messages and complaint details submitted through customer support chat

2.2 Information Collected Automatically

The following information is recorded automatically while you use the platform:

• IP address and device identification details
• Browser type, operating system, and screen size
• Session logs — which pages you visited and how long you stayed
• Betting and gaming transaction history
• Preferences and settings collected from cookies and local storage

3. Purpose of Data Use

crickex logging uses your information only for specific and legitimate purposes. Each purpose is explained below:

3.1 Account Management

We use your personal information to complete your registration, verify your identity, and ensure the security of your account. Persons under the age of 21 cannot open an account on crickex logging — information collected for age verification is used solely for this purpose.

3.2 Financial Transaction Processing

Information is retained to successfully complete deposits and withdrawals and to detect suspicious financial activity. Our minimum deposit is ৳300 and minimum withdrawal is ৳1,000 — a secure audit trail is maintained for all transactions within these limits.

3.3 Customer Service Improvement

To provide you with effective assistance through 24/7 live chat and email support, we retain your previous communication history. This avoids the need to provide the same information again and allows issues to be resolved more quickly.

3.4 Security and Fraud Prevention

The system automatically analyses behavioural patterns to detect irregularities such as account hacking, fraudulent transactions, and the creation of multiple accounts. This process is essential to protecting the interests of all users.

3.5 Marketing and Communications

If you have given consent to receive our promotional messages, you may be informed about relevant offers via your email or mobile. You may withdraw this consent at any time.

4. Data Sharing and Third Parties

crickex logging does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Minimum necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology and service providers: Information is used with selected partners under confidentiality agreements for hosting, security analysis, and anti-fraud services.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a competent authority.

Third-party partners may not use your information for their own purposes — they act solely in accordance with crickex logging's instructions.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security.
• Functional cookies: Used to remember language preferences and display settings.
• Analytics cookies: Collect statistics to understand which pages on the site are used most.

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may affect some important functions of the site.

6. Data Security Measures

crickex logging adopts industry-standard technical and procedural measures to protect your information. Our main security layers are:

• All data transfers are completed through SSL (Secure Sockets Layer) encryption.
• Passwords are never stored in plain text — strong hashing algorithms are used.
• Access to sensitive databases is restricted to authorised staff only.
• Regular security audits and vulnerability assessments are conducted.
• Automated alert systems are active for suspicious login attempts.

However, no digital system is 100% impenetrable. We make every effort, but the inherent risks of transmitting information over the internet cannot be entirely eliminated.

7. Data Retention Period

We retain information for the entire duration your account is active and, after account closure, for a defined period to meet legal obligations.

• Financial transaction records: up to five years.
• KYC (identity verification) documents: up to five years after account closure.
• Customer support conversations: up to two years.
• Analytical log data: up to one year, then retained in anonymised form.

Once the defined period has passed, data is securely deleted or anonymised, unless retention is required due to ongoing legal proceedings.

8. Your Rights

As a user of crickex logging, you have certain important rights over your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide it within 30 days of receiving your request.

8.2 Right to Correction

If any of your personal information is incorrect or incomplete, let us know so it can be corrected. General information you can update yourself from your account settings; correction of important details such as identity documents may require verification.

8.3 Right to Deletion

Where there is no legal obligation to retain data, you may request deletion of your account and associated information. Information related to active or pending transactions may not be deletable until that process is complete.

8.4 Right to Object to Processing

You may notify us at any time to stop receiving marketing communications. On the Responsible Gaming page, we explain in more detail how you can control your account activity.

9. Protection of Minors

crickex logging strictly follows a 21+ policy. No information is knowingly collected from anyone under the age of 21. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If a parent or legal guardian becomes aware that their ward has provided information, please contact us immediately.

10. Changes to the Policy

This privacy policy may be revised from time to time due to business changes, new technology, or legal updates. If any significant changes are made:

• The "Last Updated" date at the top of the page will change.
• For important changes, a notification will be sent to your registered email.
• Continued use of the site after the updated policy is published will be considered acceptance of the new policy.

To learn more about us, read the About Us page, which describes crickex logging's overall operations.

11. Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our team is ready to assist in Bengali and English.